Refund Policy

If Viadence isn't right for you, you can get a full refund of any payment for a Viadence plan within 14 days of that payment. That includes your first payment and every renewal, monthly or yearly. You don't need to give a reason.

The Free plan costs nothing, so there is nothing to refund.

Either:

• email [email protected] from your account's email address, with your order number or invoice; or
• contact PayPro Global, Inc., our reseller and merchant of record, using the support details on the receipt they emailed you.

We respond to refund requests within 2 business days.

Refunds are issued by PayPro Global, Inc. to the payment method you used, for the full amount you paid, including any tax charged. Depending on your bank or card issuer, the money normally reaches your account within 5 to 10 business days of the refund being issued.

When a refund is issued, the plan it paid for ends and your account moves to the Free plan. Your bookings, vehicles and settings are kept; anything above the Free plan's limits becomes read-only until you upgrade or remove it.

Payments are not refundable after 14 days, except where the law requires otherwise or as set out in our Terms of Service (for example, if we remove a major feature from your paid plan).

You can cancel at any time to stop future renewals. Your plan stays active until the end of the period you have already paid for.

This policy covers what businesses pay Viadence. If you booked and paid for a ride through a transport company's booking page, that payment went to the company, not to Viadence. Refunds for rides follow that company's own cancellation and refund policy, which is shown on its booking page and your booking confirmation. Contact the company directly; your booking confirmation includes their details and a link to manage your booking.

If something is wrong with a charge, please contact us first at [email protected]. We can usually fix it the same day, and a refund within 14 days is guaranteed anyway. Opening a dispute with your bank takes longer for you and can lead to your account being suspended while it is investigated.