Terms of Service

These Terms of Service ("Terms") are an agreement between Viadence ("Viadence", "we", "us"), of Office 429, Mashriq Center, Gulshan-e-Iqbal Block 14, Karachi, Pakistan, and the business or person that creates an account or uses the service ("you").

They cover the Viadence website, dashboard, mobile apps, booking pages, widgets and APIs (together, the "Service"). By creating an account, starting a plan or using the Service, you agree to these Terms and to our Privacy Policy and Refund Policy. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

These Terms are also the end-user licence for the Service.

Viadence is booking software for chauffeur, limousine and transfer companies. It lets you:

• publish a hosted booking page and embeddable widgets that price rides from the rates you set;
• take bookings, manage vehicles, drivers, service areas, discounts, packages and dynamic pricing;
• send booking emails and trip updates to your customers, and, on some plans, marketing emails and webhooks;
• accept card payments from your customers through your own Stripe account, where your plan includes it.

Viadence provides the software only. We are not a transport operator, we do not provide rides, and we are not a party to any contract between you and your customers.

• The Service is for businesses. You must be at least 18 and able to enter into a binding contract.
• Give accurate information and keep it up to date, including your company name, contact details and timezone.
• Keep your password safe. You are responsible for everything done through your account, including by team members and drivers you invite.
• Tell us straight away at [email protected] if you think your account has been accessed without permission.

We offer a Free plan and paid plans (currently Pro and Platinum), billed monthly or yearly, plus custom Enterprise plans. What each plan includes, its limits and its current price are shown on our pricing page.

Our order process is conducted by our online reseller PayPro Global, Inc. ("PayPro Global"). PayPro Global is the merchant of record for all paid plans. It processes your payment, issues your invoice, collects applicable sales tax or VAT, and handles payment-related customer service and refunds. Your purchase is also subject to PayPro Global's terms of sale, shown at checkout.

• Prices are in US dollars and exclude taxes, which PayPro Global adds at checkout where required.
• Renewal. Paid plans renew automatically at the end of each monthly or yearly period, using the payment method on file, until you cancel.
• Cancelling. You can cancel at any time from your account or by emailing us. Your plan stays active until the end of the period you have paid for, then moves to the Free plan. Cancelling stops future charges; it does not by itself refund past ones (see Refunds below).
• Upgrades take effect immediately. Downgrades take effect at the next renewal. If you are above a lower plan's limits, you will need to reduce your usage (for example, remove vehicle classes) before downgrading.
• Price changes. We will give you at least 30 days' notice by email before a price change applies to your plan. The new price applies from your next renewal after that notice.
• Failed payments. If a renewal payment fails and is not fixed within 14 days, we may move your account to the Free plan.

You can ask for a full refund of any payment for a Viadence plan, including a renewal, within 14 days of that payment, for any reason. Email [email protected] or contact PayPro Global with your order number. Refunds go back to the original payment method.

After 14 days, payments are not refundable, except where the law requires otherwise. Full details are in our Refund Policy.

This applies to what you pay Viadence. Fares your customers pay you for rides are between you and them; see "Your customers and their payments" below.

Each plan has limits, such as bookings per month, vehicle classes, team members and booking widgets. When you reach a limit, the Service will ask you to upgrade or reduce your usage; it will not charge you automatically for going over.

To protect email delivery for everyone, marketing campaigns are limited to a monthly number of emails per company. We may also limit API requests or other usage that puts the Service at risk.

You decide your rates, surcharges, discounts, service areas, booking rules and cancellation, change and refund policies, and you are responsible for them. You are responsible for:

• holding the licences, permits and insurance needed to operate your transport business, and complying with the laws that apply to it;
• the accuracy of the prices, vehicles and information your booking page shows;
• providing the rides you accept, and dealing with your customers' questions, complaints, cancellations and refunds;
• any taxes on the fares you charge.

Card payments from your customers are made to your own Stripe account, under your agreement with Stripe. Viadence never holds those funds and does not charge a fee on your fares. Refunds you issue to your customers come from your Stripe account.

Your account may hold personal information about your customers, team members and drivers, such as names, contact details, addresses and trip details ("Customer Data"). Between us:

• You own your Customer Data and are the controller of it. We process it only to provide the Service to you, on your instructions, as described in our Privacy Policy.
• You confirm you have a lawful basis to collect it and to let us process it, and that you will tell your customers how their information is used.
• Marketing emails may only be sent to customers who opted in. The Service records consent and adds an unsubscribe link to every campaign; you must not try to work around either, or import contacts who did not opt in.
• We keep Customer Data secure, do not sell it, and use it only to run and improve the Service.

You must not use the Service to:

• break any law, or infringe anyone's rights, including privacy and intellectual property rights;
• send spam or unsolicited messages, or emails to people who have not agreed to receive them;
• publish false, misleading or fraudulent prices, offers or businesses;
• upload malware, or probe, scan, overload or interfere with the Service or other customers' accounts;
• copy, resell, sublicense or offer the Service to others as your own, or build a competing product from it;
• reverse engineer the Service, except where the law allows it.

We may remove content or suspend features that break these rules.

While your account is in good standing, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your business, within your plan's limits and these Terms. This includes installing our mobile apps on devices used by your team and drivers.

Viadence and its licensors own the Service, including its software, design, logos and documentation. These Terms do not transfer any of those rights to you.

You keep ownership of the content you add, such as your logo, images, text and rates. You allow us to host, copy and display it only as needed to provide the Service, for example on your booking page.

If you send us feedback or ideas, we may use them without any obligation to you.

Parts of the Service rely on services run by others, such as Stripe (your card payments), PayPro Global (our billing), Google Maps (addresses and routes, using your own key) and flight data providers (using your own key). Your use of them is governed by their own terms, and we are not responsible for their availability or actions.

We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance, and will try to schedule it at quiet times.

We improve the Service continually and may add, change or remove features. If we remove a major feature from a paid plan you are on, we will tell you in advance and you may cancel and ask for a pro-rata refund of the unused period. Features marked "Soon" are not yet available and are not part of what you are buying.

Support is available by email at [email protected].

You can close your account at any time by emailing us.

We may suspend or close your account if you seriously or repeatedly break these Terms, fail to pay, put the Service or others at risk, or if the law requires it. Where reasonable, we will warn you first and give you a chance to fix the problem.

When an account is closed you can ask us, within 30 days, for an export of your bookings and customer list. After that we delete your account data, except what we must keep by law (such as billing records), as described in our Privacy Policy.

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties not set out in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Prices calculated by the Service come from the rates and rules you enter. You are responsible for checking them.

To the extent the law allows:

• neither of us is liable for indirect or consequential loss, or for loss of profits, revenue, bookings, goodwill or data, however caused;
• each party's total liability arising from these Terms in any 12 months is limited to the amount you paid Viadence in those 12 months (or USD 100 if you are on the Free plan).

Nothing in these Terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot be limited by law.

You agree to cover Viadence against claims, losses and reasonable legal costs arising from your transport services, your dealings with your customers, your content, or your breach of these Terms or the law.

We may update these Terms from time to time. If a change materially affects you, we will tell you by email or in the dashboard at least 30 days before it takes effect. If you do not agree, you can cancel before then and, for a prepaid period, ask for a pro-rata refund of the unused part. Continuing to use the Service after a change takes effect means you accept it.

These Terms are governed by the laws of Pakistan. The courts of Karachi, Pakistan have jurisdiction over any dispute, without affecting any mandatory consumer rights you have where you live.

Before going to court, please email us. Most issues can be resolved quickly.

If any part of these Terms is found unenforceable, the rest stays in effect. These Terms, with the Privacy Policy and Refund Policy, are the whole agreement between us about the Service.